FAQ's
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Where do you ship
we deliver to all emirates in the UAE
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What are the delivery fees?
All Cities 30AED
shipping fees are fixed for all payment methods
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What are the payment methods
we accept bank transfer and cash on delivery
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Is it okay to cancel my order
cancellation is STRICTLY not allowed, once a confirmation email have been sent there is no chance to cancel
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Are the products original
All our products are directly purchased from official stores in Korea only, ensuring authenticity and quality.
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Is it possible to have a gift set
Yes! please email/DM us for more information (itshanaspace@gmail.com
/@hanaspace.ae)
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How can i track my package
We’re currently working on our tracking page. In the meantime, you’ll receive email updates about your package.
For any questions regarding your order or shipping, you can contact us at itshanaspace@gmail.com or through our Instagram DMs (@hanaspace.ae).
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How long does shipping take
Shipping usually takes about 1-2 week.
- K-pop pre-orders: You’ll receive an email once they reach our Korean warehouse, then shipping begins.
- K-beauty: Mostly on hand, so delivery is usually 4–7 days.
All products are 100% authentic and bought from official stores in Korea.
- K-pop pre-orders: You’ll receive an email once they reach our Korean warehouse, then shipping begins.
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If i ordered more than 1 time can i have the products shipped together
Yes! we automatically combine your previous and recent order and have it delivered to you together, if you wish to have it separated please contact us by email/DM (itshanaspace@gmail.com
/@hanaspace.ae)
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Can i change the payment method after ordering
Yes you can! please reach out if you have any questions about this (itshanaspace@gmail.com
/@hanaspace.ae)
