FAQ's
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Where do you ship
we deliver to all emirates in the uae!
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What are the delivery fees?
All Cities 25AED
shipping fees are fixed for all payment methods
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What are the payment methods
we accept bank transfer and cash on delivery
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Is it okay to cancel my order
cancellation is STRICTLY not allowed, once a confirmation email have been sent there is no chance to cancel
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Are the products original
all products are directly bought from official stores in korea only
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Is it possible to have a gift set
Yes! please email/DM us for more information (itshanaspace@gmail.com
/@itshanaspace.ae)
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How can i track my package
Currently we are working on the tracking page, you will be receiving email updates about your package and any questions regarding your package shipping can be discussed by emailing us (itshanaspace@gmail.com) or reaching out on our Instagram dm’s (itshanaspace.ae)
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How long does shipping take
Depending on your product shipping usually takes about 1 week, if you purchased a kpop pre-order once the product arrives to our korean warehouse an email will be sent to you and shipping will start, if you order kbeauty products usually we have the products on hand, so around 4-6 days and you will receive your items
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If i ordered more than 1 time can i have the products shipped together
Yes! we automatically combine your previous and recent order and have it delivered to you together, if you wish to have it separated please contact us by email/DM (itshanaspace@gmail.com
/@itshanaspace.ae)
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Can i change the payment method after ordering
Yes you can! please reach out if you have any questions about this (itshanaspace@gmail.com
/@itshanaspace.ae)